Privacy Policy

This privacy policy sets out how Plym Physio Ltd uses and protects any information that you give Plym Physio Ltd when you use this website.

Plym Physio Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Plym Physio Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd May 2021.

What we collect

We may collect the following information:

• name
• contact information including email address, phone number
• some medical information e.g. back pain, you are pregnant
• other information relevant to customer surveys and/or offers that we have displayed on the website/social media sites e.g you’re responding to a class advertisement on our Facebook site

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To best answer queries regarding treatment or potential treatment.
• We may use the information to improve our products and services.
• We may periodically send emails about new services, classes, treatments, special offers or other information which we feel may be beneficial in your treatment using the email address which you have provided. Please be assured this is only if there is a legitimate reason to do so.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. To do this we need your specific consent and there is an opt in box on the website you can tick if you would like to hear from us in the future. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. It is only held for the length of time needed to answer your enquiry or to transfer onto our protected electronic diary/database and create you as a client.

You can request that your data is deleted or corrected/updated at any time.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have the right to know what personal data we hold and to request it is deleted or corrected/updated under new data protection laws (GDPR). Should you wish to to do so please contact Plym Physio Ltd via email at hello@plymphysio.co.uk or in writing to Plym Physio Ltd, 1 Seymour Road, Plympton, Plymouth. PL7 4NX.

We will not sell, distribute or share your personal information to third parties unless we have your permission or are required by law to do so.